Unbelievably, Hewlett-Packard monitor all media and social media – and picked up on my blog post yesterday within a couple of hours.
They both e-mailed the blog, and posted messages on my Twitter timeline asking for my phone number so they could speak to me direct.
I’ve just had a charming gentleman, Keith Schneider from ‘Executive Customer Relations’ (sounds good anyway!), on the phone from sunny California, who assures me that they will produce a French HP Laserjet expert with perfect English who will phone me at home within 24 hours and sort the problem…
I’ve promised him that if that happens successfully I shall write a very complimentary follow up blog.
We shall see. I’ll keep you posted!
I’m impressed so far. The power of the blog eh?
Now you know what to do if you have problems with HP equipement.