Hewlett-Packard update…
Unbelievably, Hewlett-Packard monitor all media and social media – and picked up on my blog post yesterday within a couple of hours.
They both e-mailed the blog, and posted messages on my Twitter timeline asking for my phone number so they could speak to me direct.
I’ve just had a charming gentleman, Keith Schneider from ‘Executive Customer Relations’ (sounds good anyway!), on the phone from sunny California, who assures me that they will produce a French HP Laserjet expert with perfect English who will phone me at home within 24 hours and sort the problem…
I’ve promised him that if that happens successfully I shall write a very complimentary follow up blog.
We shall see. I’ll keep you posted!
I’m impressed so far. The power of the blog eh?
Now you know what to do if you have problems with HP equipement.
January 26, 2013 at 14:56
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So all the executives at H.P need to do now is find an employee with a
brain, and the problem will be sorted.
I wouldn’t hold your breath
- January 24, 2013 at 15:52
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Ms Raccoon, you will see by my email address that I am an HP employee. I
have just checked our GAL (Global Address List) for the name Keith Schneider.
He does not appear to be included. I personally do not hold out much hope of
him being connected with HP, it is more likely to be a scam.
- January 24, 2013 at 16:31
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Well, I rang Hewlett-Packard in the US today, asked for him and got put
through to him…so maybe it is a ‘communal name’ that several people in
customer relations answer to? I appreciate your interest and will keep you
posted.
- January 24, 2013 at 22:05
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;o))
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January 24, 2013 at 12:51
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Anna, I feel your pain. Try paying an O2 UK mobile bill from Bulgaria if
you want to experience true angst. Never got past the security screening –
peeps are obviously queing up to pay other peeps phone bills. Just binned the
number in the end.
- January 24, 2013 at 11:04
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Let’s hope that the HP “Executive” manages to act about the customer
support HP offers. Many of the comments on the original story should make them
blush with shame. It’s no wonder they are heading the way of Woolworths and
Kodak: once great companies that can’t cope and won’t survive.
- January 23, 2013 at 19:18
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I doubt if ‘Moaning Blogs’ really work terribly well. As far as I am aware,
no one has, as yet, sent Polly Toynbee, or even Richard Littlejohn, a
psychiatrist
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January 23, 2013 at 19:15
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How about tackling the extortionate rip off price of printer cartridges
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January 24, 2013 at 09:27
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But that’s what pays them back for the Cheap Printer Purchase Scheme.
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January 23, 2013 at 17:28
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The monitoring s easy to via Google Alerts: http://www.google.com/alerts I have 45 running just now – it
costs nothing and they run forever until you cancel them.
- January 23, 2013 at 18:15
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Be alert – your country needs lerts.
- January 23, 2013 at 17:18
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How paranoically nice – who said that? The Penguins, the bloody
penguins!
- January 23, 2013 at 16:58
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Perhaps Camelot can sort out all these losing tickets of mine?
- January 23, 2013 at 17:00
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I’ll let you have my numbers Saul, it will improve your odds no end if
you know which six number definitely WON”T come up!
- January 23, 2013 at 17:07
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That’s twelve ruled out then!
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January 23, 2013 at 21:07
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18
- January 23, 2013 at 16:51
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My car could use a new engine, if Ford are looking this way…
- January 23, 2013 at 16:50
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When it comes to blogging about NON FUNCTIONING equipment Gildas, it is ME
that should be DOING THE TALKING!
Your dinner is in the CAT by the way
- January 23, 2013 at 16:52
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Wher’s my Avi…seems to have dropped off…now where have I heard that
before…?
- January 23, 2013 at 16:59
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Too late, the cat just threw up…
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January 23, 2013 at 18:13
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You may have had a lucky break there, Gildas. If your dinner didn’t
agree with the cat, it probably wasn’t that good….
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January 23, 2013 at 19:02
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How wonderful to see you back sister. We’ve missed you!
- January 23, 2013 at 20:46
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Thank you Fred
I have ben engaged on a quest for my lost Avatar…I
will shortly find out if I have found it…
- January 23, 2013 at 20:46
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AAAAAAAND SUCCESS!
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January 24, 2013 at 11:14
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Hmmm. Unbridled rapture here…
- January 24, 2013 at
11:39
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A little competition will keep you on your toes…
- January 24, 2013 at 11:59
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I merely fear for our Good Gildas, now that SHE has returned with
her shrill complaints against him. As for being kept on one’s toes, if
our Good Gildas is on the lookout for a birthday present for his
pursuant harpy, might I suggest he checks out nettleknickers.com where
he might find some suitable item to keep her from settling at her
keyboard long enough to string a CAPITALISED sentence together.
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January 23, 2013 at 16:44
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That is, actually, quite impressive….!
For my next guest blog can I do a
piece about how my 19 year old Russian beauty queen girlfriend has not really
been functioning as well as might have hoped, and how the instructions from
“Russian Dolls For U Dot Com” were a little unclear about how to fix the
problem…?
See what turns up, eh?
Here is hoping…!
G the M
- January 23, 2013 at 16:47
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